Terms & Conditions

1. Agreement to Terms

By accessing or using the Braniva website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our website or use our services. These terms apply to all visitors, users, and clients of Braniva.

2. Services

Braniva provides e-commerce growth and digital marketing services, including but not limited to:

• Marketplace setup and onboarding (Amazon, Flipkart, Myntra, Nykaa, Ajio, Tata Cliq, and others)
• Marketing strategy and performance advertising (Google Ads, Meta Ads, Influencer Marketing)
• Logistics onboarding and fulfillment integration
• Product listing optimization and A+ content creation
• Email marketing automation (Klaviyo, Omnisend, Mailchimp)
• WhatsApp marketing campaigns and automation
• Website design and development
• Brand identity design and guidelines

The specific scope, deliverables, and timeline of services will be mutually agreed upon and documented in a separate service agreement or proposal.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information required for service delivery
• Grant timely access to necessary accounts, platforms, and assets
• Respond to requests for approvals and feedback within reasonable timeframes
• Ensure all content provided to us does not infringe any third-party rights
• Make payments according to the agreed-upon schedule

4. Payment Terms

Payment terms will be outlined in the service agreement. General payment conditions include:

• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Payment is due as per the schedule mentioned in the service agreement
• Late payments may attract additional charges as outlined in the agreement
• All applicable taxes (including GST) will be charged in addition to the quoted fees

5. Intellectual Property

Unless otherwise agreed in writing:

• All intellectual property created by Braniva during service delivery will be transferred to the client upon full payment
• Braniva retains the right to showcase the work in its portfolio and case studies
• Any pre-existing intellectual property remains the property of its original owner
• Third-party tools, templates, and software used in service delivery remain subject to their respective licenses

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the engagement. This includes business strategies, customer data, financial information, and any other sensitive materials. Confidentiality obligations survive the termination of the service agreement.

7. Limitation of Liability

To the maximum extent permitted by law:

• Braniva shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services
• We do not guarantee specific results, rankings, or revenue outcomes
• Our total liability shall not exceed the total fees paid by the client for the specific service in question
• We are not liable for any losses arising from marketplace policy changes, algorithm updates, or third-party platform issues beyond our control

8. Termination

Either party may terminate the service engagement:

• With 30 days written notice for ongoing retainer-based services
• Immediately if the other party materially breaches any term of the agreement
• Fees for work completed up to the date of termination remain payable

9. Website Usage

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the website
• Copy, reproduce, or distribute any content from the website without permission
• Introduce viruses, malware, or other harmful materials

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Braniva. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party website you visit.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: