Contact us

At Braniva, we take your privacy seriously. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you interact with our brand management, social media, and performance marketing services. By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

By signing up for our Services and agreeing to our General Terms and Conditions, you consent to the collection, usage, storage, and disclosure of your information as described in this Privacy Statement.

Our Services may contain links to external websites or services. The privacy practices and content of such sites or services will be governed by their respective privacy policies. We may update this Privacy Statement periodically. If changes occur, we will notify you by updating the date at the top of the statement and providing additional notifications (such as a statement on our homepage or an email notification). We encourage you to review this Privacy Statement whenever you use our Services to stay informed about how we handle your information.

1. Information We Collect

  1. Personal Information: Name, email, phone number, business name, address, billing details, and identification documents (where legally required).
  2. Sensitive Personal Data: Passwords, payment details, or other sensitive identifiers voluntarily shared for service execution.
  3. Technical Information: IP address, browser type, device identifiers, cookies, and analytics data collected through our website.
  4. Business Data: Brand assets, creative materials, marketing strategies, and confidential data shared with us for project purposes.

2. Legal Basis for Processing

  1. Consent: When you voluntarily provide information for service use.
  2. Contractual Necessity: When processing is required to fulfill agreements with clients.
  3. Legal Obligation: When compliance with tax, accounting, or regulatory requirements is necessary.
  4. Legitimate Interest: For improving services, security, and communication with clients.

3. Purpose of Data Processing

  1. To provide, manage, and deliver our brand management and marketing services.
  2. To process financial transactions and maintain lawful records.
  3. To communicate updates, proposals, and service-related notices.
  4. To comply with applicable laws, regulations, and professional obligations.
  5. To conduct analytics and research to enhance client experience.

4. Data Sharing & International Transfers

  1. We do not sell or rent personal data.
  2. Data may be shared with:
    • Third-party vendors (payment processors, hosting services, analytics providers).
    • Regulatory authorities, law enforcement, or courts where legally required.
    • Business partners for service delivery.
  3. If data is transferred outside India, appropriate safeguards (such as Standard Contractual Clauses under GDPR) will be applied.

5. Data Retention

  1. Personal data will be retained only for as long as necessary to fulfill service obligations and legal requirements.
  2. Upon termination of engagement, client data will be archived or securely deleted unless retention is required by law.

6. Data Security

  1. We implement organizational, technical, and physical safeguards to prevent unauthorized access, disclosure, or misuse.
  2. However, no system is fully secure, and we cannot guarantee absolute protection of data.